Monday 27th July 2015 – I Emailed Customer Relations Manager at CAPITA, re: 1st PIP Claim, to Escalate My COMPLAINT

I sent an email to CAPITA today, to escalate my complaint re: the Healthcare Professional’s report for my 1st Personal Independence Payment (PIP) claim.

In the year and a half since the CAPITA Healthcare Professional “OM” came to my home to conduct the face to face assessment on 15th April 2014, I have made numerous ¬†complaints to both the DWP and to CAPITA, about it’s substandard quality,which was a piece of tat.

The Healthcare Professional that came on 15th April 2014 is no longer employed by CAPITA, and they refuse to tell me why she left their employ. The Report, that the DWP relied on heavily in forming their decision to refuse me benefit, wasn’t completed and posted to me until 5 months later, by a completely different Healthcare Professional “AMH”, who described the report as incomplete!

[NOTE: To date ( 31st Oct 2015), CAPITA have refused to respond to my escalated complaint]

About slowlyrotting

I am constantly having to endure the stresses of dealing with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, due to health reasons, and being totally overwhelmed. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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