Wednesday 9th September 2015 – I Phoned Child Benefit To Complain, Had To Wait 31 Minutes For My Call To Be Answered

As a manager had failed to ring me back since I last called on 4th Sept 2015, I have little option, yet again, but to phone them!

I languish for over 31 minutes, while I wait for my call to HMRC/Child Benefit to be answered. “J” soon put me on hold, so I could waste a few more minutes of my life……….

I told “J” I want to complain about the length of time it’s just taken for him/HMRC to answer my call, the fact that a manager didn’t ring me back, and the length of time it’s taking for them to add my eldest child to my claim, despite my eldest child living with me since early June 2015, so I’m still having to pay maintenance to my Ex.  Naturally, “J” put me on hold again, while he completed his form.

Then “J” said all that he could do was request, again, that a manager call me back within 48 hours.

[Total duration 48 minutes]

About slowlyrotting

I am constantly having to endure the stresses of dealing with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, due to health reasons, and being totally overwhelmed. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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