Monday 14th September 2015 – Manager Has Failed To Phone Me Back From HMRC/Child Benefit. So I Have To Ring Them Again, I Wait 20 Minutes For Them To Answer The Phone (re: 2nd ChB claim)

I have had to phone HMRC/Child Benefit today, because a manager has failed, yet again, to ring me back within 48 hours. I have to wait for over 20 minutes for them to answer my call. I told “E” that a manager had failed to phone me back after I’d phoned on 4th Sept and 9th Sept. I asked “E” to put me through to her manager, as I want to complain about the 12 week timescale, in addition to long-standing ChB & CSA issues.

“E” put me through to manager “S”, “S” restated the 12 week timescale to process my claim for Child Benefit, and said it can take even longer if there’s a dispute!

“S” refused to comment on my Ex’s claim (except to say it could be a civil matter, or be dealt with through solicitors!). “S” apologised that a manager had failed to ring me back after 4th Sept and 9th Sept.

[Total call duration 55 minutes]

About slowlyrotting

I am constantly having to endure the stresses of dealing with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, due to health reasons, and being totally overwhelmed. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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