Today, “A” rang me from the CSA, they want to close down the case where I’ve been the non-resident parent (I’ve got a separate case where I’ve also been the “Parent With Care”) BEFORE they’ve resolved my complaint, and BEFORE both the CSA and HMRC/Child Benefit have made their decisions on the Rival Claims!
I emphasised to “A” that I do NOT want the case where I’ve been the non-resident parent to be closed down until everything has been resolved. “A” will check with her Line Manager “C”.
“A” confirmed I’m on Tier 2 of Complaints at the moment.
I said I want these issues dealt with:
- for the CSA and Child Benefit Office to properly investigate and confirm that my eldest child moved back into my house 3 months earlier than my ex is pretending.
- for the year prior to 27th May 2015, my ex failed to inform CSA of his increased earnings. He should have been paying me £67pw instead of £29pw for our youngest child, who has always lived with me. The CSA tell me they won’t make my ex pay the £1976 he should have paid, if he had been compliant. I don’t see why I should have to lose this large sum of money.
- from July 2013 to mid-April 2014, our eldest child moved to live at someone else’s house, then eldest child moved back to my ex’s house, then moved out again to live with someone else for a while, before again moving back to live with my-ex. Throughout this entire duration, my ex pretended that our eldest child still lived at his house, and as HMRC/Child Benefit Office failed to properly investigate, and the CSA failed to investigate, my ex continued to receive Child Benefit, I had to keep paying him CSA Maintenance, and my ex was able to reduce the amount of CSA maintenance he paid me, by pretending that our eldest child was still a dependent member of his household.
- I discussed other issues I want to be resolved too.
[Total call duration 46 minutes]