Tuesday 1st December 2015 – I Request Mandatory Reconsiderations from “Amanda Mains” (Child Support Agency), I Tell Them To Also Treat My Request(s) as Complaints/Escalations

Today, I sent a lengthy Request/Complaint Escalation to “Amanda Mains” (Child Support Agency) to:

complaint.reviewteam@dwp.gsi.gov.uk

I wrote:

FAO: Amanda Mains – Request For Mandatory Reconsiderations     [You can also treat these requests as COMPLAINTS/escalations]

Case ref:  *********59* – On 23rd November 2015, I received a letter (dated 20/11/15) from Amanda Mains (Complaint Review Manager), in which Amanda WRONGLY asserts that my liability for child maintenance , in respect of my [daughter] ended on 4th Sept 2015. Actually, [daughter] has resided at my house since 5th June 2015. I have made the CSA and HMRC/ChB fully aware of this.  I have supplied a wealth of evidence to support my claim, but CSA only ended my liability from 4th Sept 2015. I request a MANDATORY RECONSIDERATION of this substandard decision (2 x copies). Can you also please explain why the Child Support Agency is incapable of independently investigating my case, instead largely choosing to rely on the incompetent and slovenly  Child Benefit Office who also seem incapable of making thorough investigations, and make factually incorrect decisions. According to the CSA’s own literature, [my Ex], in his previous capacity as “parent with care”, was legally obliged to notify you when [daughter] ceased to reside at his property, which was from 5th June 2015. Yet not only did [my Ex] fail to notify you of this, but by deliberately lying to you and to HMRC, he also continued to fraudulently claim Child Benefit, and fraudulently receive maintenance from me, and was able to fraudulently reduce the amount of maintenance he paid to me, BY FALSELY STATING THAT [daughter] WAS STILL A MEMBER OF HIS HOUSEHOLD. The CSA has been fully aware of this.

Also…..
 
Case ref:  NST1/N******** – On 30th November 2015, Amanda Mains confirmed to me that the CSA would be using the 30th of September 2015 as the “effective date”, which the CSA will base their calculations on. This means that [my Ex] will not be required to pay me CSA maintenance from 5th June 2015 to 29th September 2015, despite the fact that [daughter] has resided with me since 5th June 2015, and all the evidence I have provided to CSA and to HMRC/ChB. Amanda expalined that this is because the CSA failed to notify [my Ex] prior to 30th Sept 2015 that [daughter] would be added to my household. This is just the latest in a long succession of CSA failures. Amanda did mention that I’d be able to claim for financial loss/redress from the CSA, and that if new evidence is received from HMRC this date could be changed, but if that’s just as tortuous as my usual interactions with the CSA, I’m not exactly optimistic. I request a MANDATORY RECONSIDERATION (2 x copies) of this decision too.
According to the CSA’s own literature, [my Ex], in his previous capacity as “parent with care”, was legally obliged to notify you when [daughter] ceased to reside at his property, which was from 5th June 2015. Yet not only did [my Ex]  fail to notify you of this, but by deliberately lying to you and to HMRC, he also continued to fraudulently claim Child Benefit, and fraudulently receive maintenance from me, and was able to fraudulently reduce the amount of maintenance he paid to me, BY FALSELY STATING THAT [daughter] WAS STILL A MEMBER OF HIS HOUSEHOLD. The CSA has been fully aware of this.
Also……
 
Case ref:  NST1/N********   &  Case ref:  *********59* – I’m still waiting for MANDATORY RECONSIDERATION NOTICES to be issued to me for the period that [daughter] lived at [her then-boyfriend’s] house , which was from some point in July 2013 through to some point during the second week of April 2014. 
According to the CSA’s own literature, [my Ex], in his previous capacity as “parent with care”, was legally obliged to notify you when [daughter] ceased to reside at his property, which was from some point during July 2013. Then the CSA should have ended my liability for case where I was the non-resident parent, and calculated and issued a new payment schedule for case where I’ve been the “parent with care”. Yet not only did [my Ex]  fail to notify you of this, but by deliberately lying to you and to HMRC, he also continued to fraudulently claim Child Benefit, and fraudulently receive maintenance from me, and was able to fraudulently reduce the amount of maintenance he paid to me, BY FALSELY STATING THAT [DAUGHTER] WAS STILL A MEMBER OF HIS HOUSEHOLD. The CSA has been fully aware of this. [My Ex] was also legally obliged to notify you when [daughter] moved back into his property at some point during the second week of April 2014 (when you should have calculated and issued a new payment schedule for case where I’m the “parent with care”, and restarted my liability for case where I was the non-resident parent. CSA failed to investigate thoroughly. [A short while later, [daughter] moved to live with boyfriend “J” for several weeks, before moving back to her dad’s house. I assume [my Ex] failed to  inform you of this too.]
I request 2 x MANDATORY RECONSIDERATION notices for both cases, ASAP!

Also…..
 
Case ref:  NST1/N********    &   Case ref:  *********59*
The CSA has informed me that despite the fact that [my Ex] failed to inform the CSA of his increased earnings during the 12 month period prior to 27th May 2015, he will not face enforcement action, nor will he be required to stump up the £1976  (52wks x £38) that I’ve not received, due to his failure to inform the CSA of his increased earnings. 
If  [my Ex] had informed you, as he is legally obliged to do, that [daughter] had left his household at some point during July 2013 to live at [her then-boyfriend’s] house, new calculations would have been done, ending my liability where I was non-resident parent, and increasing amount of maintenance I receive from [my Ex] for case where I’m the “parent with care”, as [daughter] was no longer a member of his household. I informed CSA, but CSA failed to investigate. If [my Ex] had informed you, as he is legally obliged to do, that [daughter] returned to live as part of his household at some point during the 2nd week of April 2014, this would have again prompted new calculations to be made, and restarted my liability for case where I was non-resident parent. I informed CSA, but CSA again chose not to thoroughly investigate. When, a short while later, [daughter] moved to live with boyfriend “J” for several weeks, before moving back to her dad’s house. I assume [my Ex] failed to  inform you of these changes too. These changes would also have prompted new decisions/calculations.
The CSA have told me that because neither I nor [my Ex] informed the CSA of his increased earnings for the 12 months up to 27th May 2015, then [my Ex] won’t be compelled to pay me the difference between the £29pw I was receiving, and the £67pw I should have been receiving.
However, if  [my Ex] had informed you that [daughter] had ceased to reside at his house, and when she moved back into her dad’s house, this would have in turn prompted new decisions and calculations. I DID inform the CSA of this, but the failure of CSA to investigate thoroughly, or to hold [my Ex] to account, means that I believe you can use this to extract the £1976 that I’m owed by [my Ex]. If you still feel you can’t, based on all of this, then I shall expect the CSA to provide me with financial redress for this. SO PLEASE SEND MANDATORY RECONSIDERATION NOTICES (2 x copies) for these too.
Please also post me fact sheets about financial redress, my legal rights, and any other relevant material.”

 

About slowlyrotting

I am constantly having to deal with several different benefits issues. I've got Appeals and Tribunals coming out of my ears, and have pretty much lost any faith I ever had in the British Justice/Tribunals system. I've lost count of the formal complaints I've had to make. I've had numerous interactions with the DWP, HMRC, Birmingham City Council, etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, for a variety of reasons. Over the last few years, I have endured a conveyor belt of shit decisions from HMCTS. The piss-poor postal services that HMCTS, HMRC, Birmingham City Council, the DWP, & CSA rely on (bulk printing and several different carriers), compound the ineptitude of these departments and agencies. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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