I’ve received a response to my escalated complaint from CAPITA, regarding my 2nd PIP (Personal Independence Payment) claim. Their Complaints Coordinator thanks me for contacting Capita Health & Wellbeing, and states she is sorry to hear that I’m not satisfied with their initial response. She “confirms” they will carry out a full review of my complaint, & Capita will contact me within 20 working days, after they’ve carried out their full review.
[NOTE: I’ve posted this on here on Monday 19th September 2016. Despite reminding CAPITA several times, I am STILL WAITING for their response/full review to my escalated complaint]