Friday 17th June 2016 – CAPITA Complaints Handler Thanks Me For My Patience! (re: PIP 2nd Claim)

I’ve received a letter today from one of Capita’s Complaints Handlers, she confirms they are still investigating my complaint (my escalated complaint I made in April 2016, re: my 2nd Claim for Personal Independence Payment). She apologised for the delay, and thanked me for my patience. They’ll write to me again as soon as possible. At the latest, this will be within 20 working days from the date they received my complaint.

Well, they received my Escalated Complaint in April 2016, so they’ve already massively exceeded their deadline.

[NOTE: I’m posting this on-line on 19th September 2016, CAPITA still haven’t responded in full to my escalated complaint. I’ve been waiting almost 5 months now.]

About slowlyrotting

I am constantly having to endure the stresses of dealing with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, due to health reasons, and being totally overwhelmed. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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