“S” rang me from the DWP, Income Support New Claims. They received my paperwork on 7th October 2016, from Erdington Jobcentre, I’d attended on 5th October 2016, for my work-focussed interview. She said it’s usually a 2 week turnaround. I asked if the processing of my new (3rd claim) could be speeded up, as Birmingham City Council’s Rent Service are threatening to repossess my home. “S” said half the calls they get are from people in desperate circumstances trying to get their payments speeded up, but she’ll request it’s speeded up anyway. She said Councils know it’s generally a 2 week turnaround for processing DWP benefits.
I need I.S. to go into payment ASAP, as my Housing Benefit & Council Tax Benefit are suspended.
[A mere 2 & a half minutes on phone]