Well, I was supposed to call Birmingham City Council’s Rent Service within 24 hours of receiving their threatening REPOSSESSION letter. But as I received it on Saturday 8th October 2016, when their office was closed, & closed again yesterday, I had to ring them today instead.
“E” informed me I’m now £400+ in rent arrears. I detailed my situation to him, & he thanked me for keeping them informed. Regardless, as my rent arrears continue to mushroom, I will still probably receive a NOTICE OF SEEKING POSSESSION, as they are automatically generated.
“E” advised me to take my Income Support award letter, when I receive it, and the NOTICE OF SEEKING POSSESSION that will drop through my letterbox any day soon, to Erdington Customer Service Centre, as doing this might get things speeded up a bit. (It usually takes up to 28 days for Birmingham City Council’s Benefits Service to process Housing Benefit & Council Tax information).
I said I’ll keep phoning the DWP to check on progress, & as soon as I.S. is awarded, I’ll phone Birmingham City Council’s Benefits Service, so they can check their IFLOW system, which shows entitlement to DWP benefits. Then, when I receive the physical I.S. award letter, I will still need to take that, along with the (imminent) NOTICE OF SEEKING POSSESSION.
Why they would still need me to supply the I.S. award letter, when the IFLOW system is detailed enough, is puzzling. I think the Birmingham City Council just want to make claimants jump through that extra hoop for their own amusement…………
The IFLOW system is where information flows between the DWP & Local Authorities/Councils.
[21 minutes call duration]