The DWP (Department for Work & Pensions) was supposed to have processed my 3rd Claim for Income Support by close of business today. I’m desperate. So I rang them again. I waited for 26 irritating minutes before “N” at Torquay Service Centre finally answered my call. He said my claim is still with the Decision Maker. As the DWP have exceeded their processing deadline, “N” will email Handworth Benefits processing office, & I should receive a call back on Monday 24th Oct between 9am & 12 noon.
Nobody at the DWP has had the courtesy to keep me informed of progress. The Decision Maker at Handsworth Benefit Processing (DWP) has been sitting on it for over 1 week. Birmingham City Council has already served me with a NOTICE OF SEEKING POSSESSION of my council house. I need Income Support to commence, so that my entitlement to Housing Benefit & Council Tax Benefit can be backdated, as my rent account is several hundred pounds in arrears.