Tuesday 25th October 2016 – Another Futile Call To The DWP, My Income Support (3rd) Claim Still Not Processed

Another futile call to the DWP. I waited 11 minutes for my call to be answered by “L” in Lincoln, then she drops the bombshell – There’s no time limit for processing complex cases!

As my claim is “complex” (to the DWP, not to myself), the usual 10 day processing limit doesn’t apply.

“L” suggested I apply for a short-term benefit advance. “L” put in my request, & I should receive a phone call before 6pm today.

I’ve received no ESA/JSA/I.S. since 7th September 2016, so my financial situation isn’t great. “L” also booked me an appointment Erdington Jobcentre, as I said I wanted to hand in my request for a MANDATORY RECONSIDERATION re: my ESA (6th) claim.  “L” was unable to confirm to me whether the email address I’ve previously used to send correspondence to the DWP is still active:

ccs.customerfeedback.handlingteam@dwp.gsi.gov.uk

“L” assumes it is still active, otherwise the email I said I sent would have got bounced back to me.  [Total 41 minutes on phone]

About slowlyrotting

I am constantly having to deal with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, for a variety of reasons. The piss-poor postal services that HMCTS, HMRC, the DWP, & CSA rely on (bulk printing and several different carriers), compound the ineptitude of these departments and agencies. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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