I phoned my local Rent Service, to see if my Housing Benefit has been restarted, after I’d taken my NOTICE OF SEEKING POSSESSION & Bank Statement to Erdington Customer Service Centre on Thursday 27th Oct 2016, as had been advised to me to do.
“F” said my NSP & Bank Statement have been scanned onto the system, but no email has been sent by the Erdington Customer Service Centre, to treat my case as a priority!
So after 8 minutes, “F” transferred me through to “H” at Birmingham City Council’s Benefits Service. “H” said that until I’m in receipt of I.S., I must write a letter & physically take it to Erdington Customer Service Centre, & ensure staff there email it as a priority to Birmingham Council’s Benefits Service. I expressed my indignation that I hadn’t been asked to do this when when I visited Erdington Customer Service Centre on Thurs 27th Oct 2016, but “H” said the staff there aren’t always as helpful as they ought to be!
[Total of 22 minutes on both calls].