Monday 31st October 2016 – I Phone My Rent Service, I’m now £700+ in Rent Arrears. I’m Then Transferred To Birmingham City Council’s Benefits Service

I phoned my local Rent Service, to see if my Housing Benefit has been restarted, after I’d taken my NOTICE OF SEEKING POSSESSION & Bank Statement to Erdington Customer Service Centre on Thursday 27th Oct 2016, as had been advised to me to do.

“F” said my NSP & Bank Statement have been scanned onto the system, but no email has been sent by the Erdington Customer Service Centre, to treat my case as a priority!

So after 8 minutes, “F” transferred me through to “H” at Birmingham City Council’s Benefits Service. “H” said that until I’m in receipt of I.S., I must write a letter & physically take it to Erdington Customer Service Centre, & ensure staff there email it as a priority to Birmingham Council’s Benefits Service. I expressed my indignation that I hadn’t been asked to do this when when I visited Erdington Customer Service Centre on Thurs 27th Oct 2016, but “H” said the staff there aren’t always as helpful as they ought to be!

[Total of 22 minutes on both calls].

About slowlyrotting

I am constantly having to deal with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, for a variety of reasons. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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