As advised to me yesterday, I set out first thing this morning to again venture to Erdington Customer Service Centre, as they neglected to send an email to Birmingham City Council’s Benefits Service last week, to treat my Housing Benefit & Council Tax Benefit claims as urgent. This means I have had to write a letter, confirming I’m on “nil income” (apart from ChB, CTC, & CSA Maintenance), physically take the letter to Erdington Customer Service Centre, just so they can send the email to urgently (within 48hrs) process my HB & CTB claims.
I arrived there at about 9:20am, no queue. I handed my letter to receptionist, along with a more recent bank statement, then I sat down for a few minutes. A man then handed me back my documentation and a receipt. I asked him if they’d sent off the email to Birmingham City Council’s Benefits Service. But the man said they never send emails off to get HB & CTB processed quicker! I told him about the discussions I’d had over the phone yesterday with my Rent Service & Birmingham City Council’s Benefits Service, in which they’d said I must get Erdington Customer Service Centre to email a request to process my HB & CTB claims as urgent. I then sat at a desk while a member of staff typed her email off to Birmingham City Council’s Benefits Service. Hopefully, my HB & CTB claims will be processed & backdated to 7th Sept 2016 within 48hrs. I’m around £720 in rent arrears.
I’m only having to jump over these hurdles because the DWP can’t get its act together, & process my claim for Income Support (3rd claim) in a reasonable time.