Wednesday 2nd November 2016 – Line Manager Calls Me From Handsworth Benefit Processing (DWP) (re: 3rd Income Support claim)

“S” phoned me from Handsworth Benefit Processing (DWP), as I’d asked for a Senior Manager to call me back, & explain why my claim for Income Support has been turned down. “S” said that the Decision Maker isn’t there at the moment, & a letter confirming their Decision has already been sent to me, but it doesn’t give a detailed explanation. I asked “S” for a STATEMENT OF REASONS (a detailed explanation), “S” said she will ensure this is sent to me, it will be via 2nd class post. I asked “S” to include links to the relevant law. I still want Decision Maker to call me & explain rationale behind Decision. We also discussed my Complaint.

I reminded “S” that it was the DWP that first advised me on the 28th & 29th of September 2016 that I was entitled to Income Support, & I believe the Complex Advice Team has misadvised the Decision Maker. I will be requesting a Mandatory Reconsideration (once I’ve received the STATEMENT OF REASONS (a detailed explanation).

I asked if the email address ccscustomerfeedback.handlingteam@dwp.gsi.gov.uk   was still valid, she advised me that it was.

“S” advised me to claim JSA (Jobseeker’s Allowance), if I’m again told that I’m eligible to claim Income Support, I should just press ahead and continue with the JSA claim.

 

About slowlyrotting

I am constantly having to endure the stresses of dealing with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, due to health reasons, and being totally overwhelmed. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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