Thursday 3rd November 2016 – I Phone Birmingham City Council’s Benefits Service, a “Resolution Champion” Will Call Me Within 48hrs

I phone Birmingham City Council’s Benefits Service on 0121 464 7000. “N” said I need to provide more proof of my income!  I said I’ve already had to travel to Erdington Customer Service Centre twice. The first time I was advised to take my NOTICE OF SEEKING POSSESSION, & a bank statement. Then I was told that I must also write a letter and physically take it to Erdington Customer Service Centre, so that they can send an urgent email to Birmingham City Council’s Benefits Service, to process my Housing Benefit & Council Tax Benefit claims/info within 48hrs.

But now “N” is still saying they require more proof of my income. I said all of my income is on the bank statements I’ve already provided! I asked for the name of the person who has processed the information, but still expects me to provide more, but “N” said he didn’t have the name of the individual (so no accountability then…….)

I said I want to make a formal complaint over the phone to him, he said I can’t do that. “N” said a “Resolution Champion” will call me back within 48hrs. I asked if the “Resolution Champion” could email me, as I may be on the phone when he/she calls me. “No”, they have to phone me.

[Total of 11 mins on phone]

About slowlyrotting

I am constantly having to endure the stresses of dealing with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, due to health reasons, and being totally overwhelmed. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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