I phone Birmingham City Council’s Benefits Service on 0121 464 7000. “N” said I need to provide more proof of my income! I said I’ve already had to travel to Erdington Customer Service Centre twice. The first time I was advised to take my NOTICE OF SEEKING POSSESSION, & a bank statement. Then I was told that I must also write a letter and physically take it to Erdington Customer Service Centre, so that they can send an urgent email to Birmingham City Council’s Benefits Service, to process my Housing Benefit & Council Tax Benefit claims/info within 48hrs.
But now “N” is still saying they require more proof of my income. I said all of my income is on the bank statements I’ve already provided! I asked for the name of the person who has processed the information, but still expects me to provide more, but “N” said he didn’t have the name of the individual (so no accountability then…….)
I said I want to make a formal complaint over the phone to him, he said I can’t do that. “N” said a “Resolution Champion” will call me back within 48hrs. I asked if the “Resolution Champion” could email me, as I may be on the phone when he/she calls me. “No”, they have to phone me.
[Total of 11 mins on phone]