“Richard” rang me from the Child Support Agency (CSA). My ex has reported a change of circumstances, naturally, I’m not told what this is!
I asked “Richard” why the CSA hasn’t been collecting arrears each month, as had been agreed almost 1 year ago. He will pass case to “Finance”, who have 28 days to process/investigate. I asked if “Richard” could take a formal complaint off me, re: CSA’s failure to collect agreed amount of arrears from my ex. But “Richard” said I must put my complaint in writing, or I can email it.
I told “Richard” that the CSA allowed my ex to spread his arrears over 2 years, it is almost halfway through 2 years now, & I do NOT expect the 2 year timescale to start again. I will receive a new payment schedule.