As I haven’t yet received detailed reasons from Handsworth Benefit Processing Centre, as to why they refused my I.S. (3rd claim), I give them a tinkle……
“G” at Stockport Service Centre answers, after a mere 4 minutes. “G” said there are no notes on the system as to the reasons why my I.S. (3rd claim) has been disallowed/refused. I explained to “G” that “S” (Handsworth) had told me on the 2nd Nov 2016 that she would send me a detailed explanation as to why I’ve been turned down for Income Support (3rd claim), but nothing’s come yet.
“G” put me on hold while he spoke to “S” (Handsworth) directly. Then “G” told me that “S” said she’d asked the Decision Maker (Handsworth) to respond to my request for a detailed explanation for their refusal of my (3rd ) I.S. claim, yet this doesn’t seem to have been done yet!
“G” said I should receive a call back from either the Decision Maker or “S” (both Handsworth) within the next 3 hours.
I then asked “G” about the new ESA (6th claim) I’d made on 8th Sept 2016 (I requested backdating to 7th Sept 2016). I’d requested a Mandatory Reconsideration on 26th October 2016. “G” said my request for a Mandatory Reconsideration had gone to the Resolution Team today (2 weeks after I’d sent it). As for the Complaint I’d sent, I should have received a call to acknowledge my complaint within 48 hours, & a full response within 15 working days, but I hadn’t received any response. “G” will request a call back for me re: ESA (6th claim) complaint.
I also mentioned the complaint I’d emailed to the DWP on 7th October 2016 re: I.S. (3rd claim), as I still haven’t received response. “G” said that can be discussed when “S”/Decision Maker calls me. [Total call duration 43 minutes].