Friday 11th November 2016 – A Somewhat Confused Decision Maker Phones Me (re: I.S. 3rd Claim)

A somewhat confused Decision Maker (Mrs K) rang me from Handsworth Benefit Processing Centre. She said I wasn’t entitled to Income Support, & I hadn’t provided details about the 2 x Tribunals I’d had in October 2016.  So I flicked back through my notes, and confidently informed her that I had specifically told her on 13th October 2016 about the PIP (Personal Independence Payment – 2nd Claim) Tribunal I’d had that morning, & that I’d got a Child Benefit (ChB 2nd) Tribunal the following week, in addition to numerous other Tribunals in the pipeline.  I had then scanned & emailed my Tribunal letters to Mrs K as she’d requested. I have also discussed this several times over the phone.

Then Mrs K changed her tune slightly. She now said I would only be entitled to Income Support for the days I actually attended the Tribunal!   I responded by saying I’d looked up the Decision Maker’s Guide online, & if it’s up to date & current, it stipulates that a claimant is entitled to Income Support for the whole of the benefit week if they are a Party to Proceedings & they attend a Tribunal for any day of that week.

Therefore, even if Mrs K was correct, I should at the very least have received Income Support for the 13th & 18th of October 2016.  But if the online Decision Maker’s Guide is correct, I should have been awarded I.S. for the whole of the Benefit Week(s) which the Tribunal dates fell within.  Mrs K grudgingly seemed to acknowledge this.

I asked Mrs K if I had to make a new claim for Income Support each time I received a listing/date for a Tribunal. She replied “yes”.  I asked her to 100% confirm that I will definitely be entitled to I.S. for the whole of the Benefit Week. She said she needs to look at my papers/claim, and will get back to me if she can change her Decision, (in other words, she hasn’t got a clue).  I reminded her that it was the DWP on the 28th & 29th September 2016 who advised me that I was entitled to I.S.

About slowlyrotting

I am constantly having to endure the stresses of dealing with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, due to health reasons, and being totally overwhelmed. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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