A somewhat confused Decision Maker (Mrs K) rang me from Handsworth Benefit Processing Centre. She said I wasn’t entitled to Income Support, & I hadn’t provided details about the 2 x Tribunals I’d had in October 2016. So I flicked back through my notes, and confidently informed her that I had specifically told her on 13th October 2016 about the PIP (Personal Independence Payment – 2nd Claim) Tribunal I’d had that morning, & that I’d got a Child Benefit (ChB 2nd) Tribunal the following week, in addition to numerous other Tribunals in the pipeline. I had then scanned & emailed my Tribunal letters to Mrs K as she’d requested. I have also discussed this several times over the phone.
Then Mrs K changed her tune slightly. She now said I would only be entitled to Income Support for the days I actually attended the Tribunal! I responded by saying I’d looked up the Decision Maker’s Guide online, & if it’s up to date & current, it stipulates that a claimant is entitled to Income Support for the whole of the benefit week if they are a Party to Proceedings & they attend a Tribunal for any day of that week.
Therefore, even if Mrs K was correct, I should at the very least have received Income Support for the 13th & 18th of October 2016. But if the online Decision Maker’s Guide is correct, I should have been awarded I.S. for the whole of the Benefit Week(s) which the Tribunal dates fell within. Mrs K grudgingly seemed to acknowledge this.
I asked Mrs K if I had to make a new claim for Income Support each time I received a listing/date for a Tribunal. She replied “yes”. I asked her to 100% confirm that I will definitely be entitled to I.S. for the whole of the Benefit Week. She said she needs to look at my papers/claim, and will get back to me if she can change her Decision, (in other words, she hasn’t got a clue). I reminded her that it was the DWP on the 28th & 29th September 2016 who advised me that I was entitled to I.S.