Friday 11th November 2016 – Handsworth Benefit Processing Centre DWP Phone Me (re: Income Support 3rd Claim)

Supervisor “S” rang me from Handsworth Benefit Processing Centre (DWP), (re: my I.S. 3rd claim). She said the Decision Maker that made the decision to refuse me I.S. (3rd claim) isn’t in yet, but that a detailed explanation was sent out to me via 2nd class mail yesterday. “S” said I haven’t actually got the dates for any of my upcoming Tribunals, so I’m not entitled to Income Support. I replied that I attended 2 x separate Tribunals in October 2016, so I should have received I.S.  “S” advised me to speak to the Decision Maker when he/she is in.

I then said that I’ve received no response to the complaint that I’d emailed on 7th Oct 2016, re: fare reimbursement to work-focused interviews; or a response to the complaint that I’d emailed on the 24th October 2016. “S” advised me to resend the 2 x complaint emails to:

ccscustomerfeedback.handlingteam@dwp.gsi.co.uk

I asked to speak to a HEO (Higher Executive Officer), as I want an explanation now of the precise rules regarding being a “Party To Proceedings“. But “S” said the HEO is in a meeting. She will try to get the HEO or Decision Maker to call me today. I lamented that Benefits, Complaints, & Tribunals is all I ever do. This is my life, (I got a bit upset).

[Total call duration 20 minutes]

About slowlyrotting

I am constantly having to endure the stresses of dealing with several different benefits issues. I've got Appeals and Tribunals coming out of my ears. I've lost count of the formal complaints I've had to make. I've kept paper records of most of my interactions with the DWP, HMRC etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, due to health reasons, and being totally overwhelmed. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
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