I have just received a letter from David Kinnair (Head of Benefits) Birmingham City Council’s Benefits Service, dated 6th April 2018. It took 11 days to drop through my letterbox!
It states that I must provide detailed accounts/income information for a different member of my household within 14 days of the letter. As the letter is dated the 6th of April 2018, I only have a couple of days left, so will miss the deadline, as the accounts haven’t been done yet.
In January 2018, I was visited by “JR” from the DWP (Performance Measurement), and in the copy of the Statement she completed, it was clearly agreed that my family member would provide his accounts to Birmingham City Council by 1st May 2018.
So today I first sent a complaint to B’ham CC, about the postal delay, and that the deadline to submit my family member’s accounts has been brought forward from the 1/5/18 (that “JR” (DWP) had agreed with me in January 2018), to 20th April 2018.
Then I phoned “JR” (DWP) who suggested I phone Bham CC’s Benefits Service. [10 mins on phone].
Then I’ve just phoned B’ham CC’s Benefits Service, I spoke to “D”, she said all she can do is message “Processing”, who will then have 10 working days in which to respond to me.
I said I’ll email my local Birmingham City Councillor. [I’ll see if I hear back from earlier email first]. [22 mins on phone]
I’ve since emailed my local Councillor. I’ve also sent an extra element of complaint to Bham CC, as they’d failed to include the form that they’re telling me/family member to complete!