I sent an ESCALATED COMPLAINT via Recorded Delivery today, to:
HMCTS Customer Service Team, 6th Floor (6.02), 102 Petty France, London, SW1H 9AJ
Primarily, it concerns the refusal of Judges (Verman, Ramsay) to provide word for word typed copies of their handwritten RECORDS OF PROCEEDINGS for my ChB 1st, ChB 2nd, and PIP 1st Appeals.
Dear HMCTS Customer Service Team,
I am writing to escalate my complaints, because HMCTS Birmingham have informed me that the production of a typed Record Of Proceedings is not standard practice.
So for several of my own benefit appeals, I have specifically, and repeatedly, asked for a word-for-word typed copy of the Records Of Proceedings, as some of them, or parts of them, are difficult/impossible to read!
In my detailed emails up to and including 14th December 2017, I wrote:
“The RECORD OF PROCEEDINGS is part of the appeal bundle, and as such, any written evidence produced by HMCTS or the Judiciary ought to be readable by parties such as myself. I have requested word for word transcripts of the RECORDS OF PROCEEDINGS for 3 of my appeals (2x ChB, & 1 x PIP (1st)). I still require them.
In the reported decision of CB v HMRC and AE (CHB)  UKUT 0506 (AAC), Upper Tribunal Judge Nicholas Wikeley clearly directed:
(5) The First-tier Tribunal office should arrange for a typed copy of the record of proceedings for the previous hearing on 1 May 2015 to be made available for the next hearing.
Yet Judge Verman and Judge Ramsay have both FAILED/REFUSED to issue me with word for word typed copies of the RECORDS OF PROCEEDINGS for the 1st PIP Appeal in 2015 (the clerk gave the incorrect PIP appeal ref in his letter of 3rd January 2018 (& he also got the year wrong too, writing 2017 instead!), and the 2 x ChB Appeals. This resulted in not all of the appeal bundles being readable by me!
I therefore want my complaint escalated, and investigated, and for HMCTS to confirm that all letters/documents produced by HMCTS and the Judiciary ought to be easily readable by all parties, and that my repeated requests for word for word typed copies of RECORDS OF PROCEEDINGS should have been granted.
It took 2 years of repeated requests for Judge Ramsay to even deign to reply to my request, with her terse response that it would not be typed! Judge Verman was similarly abrupt and unhelpful!