Today, I’ve received a letter from “Richard Redgrave” (Head of Customer Investigations) HMCTS. He is responding to the escalated complaint that I sent on 5th June 2018 to:
HMCTS Customer Service Team, 6th Floor (6.02), 102 Petty France, London, SW1H 9AJ
Primarily, it concerns the refusal/failure of Judges (Verman, Ramsay, etc.) to provide word for word typed copies of their handwritten RECORDS OF PROCEEDINGS for my ChB 1st, ChB 2nd, and PIP 1st Appeals.
Richard Redgrave wrote:
“Our final reply to your complaint
Thank you for your letter of 3 June about your benefit appeals. I’m sorry to hear you’re unhappy with the way we’ve handled your complaint so far. I understand that you’ve been trying to get typed copies of Record of Proceedings for some time. I can see how frustrating this has been for you.
I’ve checked all the details and based on the information we have, I won’t be upholding your complaint. I’ve explained the reason for my decision below.
How I made my decision
- We put your requests before the judges involved but they’ve decided not to provide typed copies of Record of Proceedings.
- Judges are completely independent, so we don’t have any influence over what they do or decide.
- There’s no requirement in the Procedural Rules or in the Practice Statement issued by the Senior President that ROP to be typed.
- It’s for the judge who dealt with the hearing to decide whether their notes are sufficient.
I realise you’ll be disappointed – I’m sorry we’re not able to provide you with what you want.
If you’re still unhappy with our response
This letter is our final reply to you in line with our complaints procedure, we won’t be writing to you about this again.
If you’re unhappy with how I’ve handled your complaint, you can ask a member of parliament (MP) to pass your case to the Parliamentary and Health Service Ombudsman (the Ombudsman). The Ombudsman can only look at complaints about UK government departments and agencies when an MP refers them.
How to pass your complaint to the Ombudsman
- Go to http://www.ombudsman.org.uk/making-complaint
- Check the information to see if they can help you – the Ombudsman cannot review all types of complaint.
- Download a complaint form from the Ombudsman’s website.
- Go to findyourmp.parliament.uk to find your local MP’s details.
- Fill in the Ombudsman’s form and send it to your MP.
Your MP will then pass your complaint to the Ombudsman and get the process started.
Head of Customer Investigations “
I might refer to this later, that I’ve just chanced across online: