Friday 29th June 2018 – “Richard Redgrave” (Head of Customer Investigations) HMCTS Customer Service Team, 6th Floor (6.02), 102 Petty France, London, SW1H 9AJ Responds To My Complaint (re: RECORDS OF PROCEEDINGS for ChB 1st, ChB 2nd, & PIP 1st) – DUPLICATION

I have today received a duplication of the response that I received yesterday from  “Richard Redgrave” (Head of Customer Investigations) HMCTS.  He is responding to the escalated complaint that I sent on 5th June 2018 to:

HMCTS Customer Service Team, 6th Floor (6.02), 102 Petty France, London, SW1H 9AJ

Primarily, it concerns the refusal/failure of Judges (Verman, Ramsay, etc.) to provide word for word typed copies of their handwritten RECORDS OF PROCEEDINGS for my ChB 1st, ChB 2nd, and PIP 1st Appeals.

Richard Redgrave wrote:

Our final reply to your complaint 

Thank you for your letter of 3 June about your benefit appeals.  I’m sorry to hear you’re unhappy with the way we’ve handled your complaint so far.  I understand that you’ve been trying to get typed copies of Record of Proceedings for some time.  I can see how frustrating this has been for you.

I’ve checked all the details and based on the information we have, I won’t be upholding your complaint.  I’ve explained the reason for my decision below.

How I made my decision

  • We put your requests before the judges involved but they’ve decided not to provide typed copies of Record of Proceedings.
  • Judges are completely independent, so we don’t have any influence over what they do or decide.
  • There’s no requirement in the Procedural Rules or in the Practice Statement issued by the Senior President that ROP to be typed.
  • It’s for the judge who dealt with the hearing to decide whether their notes are sufficient.

I realise you’ll be disappointed – I’m sorry we’re not able to provide you with what you want. 

If you’re still unhappy with our response

This letter is our final reply to you in line with our complaints procedure, we won’t be writing to you about this again.

If you’re unhappy with how I’ve handled your complaint, you can ask a member of parliament (MP) to pass your case to the Parliamentary and Health Service Ombudsman (the Ombudsman). The Ombudsman can only look at complaints about UK government departments and agencies when an MP refers them.

How to pass your complaint to the Ombudsman

  1. Go to
  2. Check the information to see if they can help you – the Ombudsman cannot review all types of complaint.
  3. Download a complaint form from the Ombudsman’s website.
  4. Go to to find your local MP’s details.
  5. Fill in the Ombudsman’s form and send it to your MP.

Your MP will then pass your complaint to the Ombudsman and get the process started.

Yours sincerely

Richard Redgrave

Head of Customer Investigations “

About slowlyrotting

I am constantly having to deal with several different benefits issues. I've got Appeals and Tribunals coming out of my ears, and have pretty much lost any faith I ever had in the British Justice/Tribunals system. I've lost count of the formal complaints I've had to make. I've had numerous interactions with the DWP, HMRC, Birmingham City Council, etc for years, so I've literally got several hundred posts (maybe thousands) to compose for this website. I can't post them to here as quick or as often as I'd like to, for a variety of reasons. Over the last few years, I have endured a conveyor belt of shit decisions from HMCTS. The piss-poor postal services that HMCTS, HMRC, Birmingham City Council, the DWP, & CSA rely on (bulk printing and several different carriers), compound the ineptitude of these departments and agencies. I intend to go back years, eventually. But at this rate, I don't think I'll ever get to post everything I want to. You can see from what I've put up so far that I've got a lot of crap to deal with. I'm probably not even 1% or 2% done. I am slowly rotting....................
This entry was posted in 1st Child Benefit Appeal, 1st PIP Claim, 2nd Child Benefit Appeal, Child Benefit, Complaint, DWP, HMCTS, HMRC, Judge A. Ramsay, Judge Mrs J. Verman, Judges, Legal, Personal Independence Payment, Record of Proceedings, Slowly rotting, Uncategorized and tagged , , , , , , , , , , , , , , , , , . Bookmark the permalink.