Category Archives: CAPITA

Monday 5th September 2016 – I’m Still Waiting For CAPITA To Respond To My Escalated Complaint (re: PIP 2nd Claim)

I’ve already waited nearly four and a half MONTHS for CAPITA to respond to my escalated complaint! Back in the mists of time, April 2016 to be more precise, CAPITA’s Complaints Coordinator wrote to me, to tell me they would be carrying … Continue reading

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Friday 29th July 2016 – I’m Still Waiting For CAPITA’s Full Response To My Escalated Complaint (re: PIP 2nd Claim)

I’ve already waited 3 MONTHS for CAPITA to fully review my ESCALATED COMPLAINT and provide me with their response. So today I gave them another reminder, especially as they should have responded to me within 20 working days. [NOTE: I’ve … Continue reading

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Monday 27th June 2016 – CAPITA Fail To Fully Review & Respond To My Escalated Complaint (re: PIP 2nd Claim)

I’ve contacted CAPITA, and reminded them that they’ve already exceeded their 20 working day deadline to fully review and respond to my ESCALATED COMPLAINT. I also asked CAPITA for a copy of a GP printout they said they’d received from … Continue reading

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Friday 17th June 2016 – CAPITA Complaints Handler Thanks Me For My Patience! (re: PIP 2nd Claim)

I’ve received a letter today from one of Capita’s Complaints Handlers, she confirms they are still investigating my complaint (my escalated complaint I made in April 2016, re: my 2nd Claim for Personal Independence Payment). She apologised for the delay, … Continue reading

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Monday 13th June 2016 – I’m Still Waiting For CAPITA’s Full Response To My Escalated COMPLAINT (re: PIP 2nd Claim)

I’ve had to contact CAPITA, as their 20 working day deadline to provide me with a full response to my escalated COMPLAINT has come and gone. I’m still waiting!

Posted in 2nd PIP Claim, CAPITA, Complaint, DWP, Health, Personal Independence Payment, Slowly rotting, Uncategorized | Tagged , , , , , , , , , , , , , ,

Friday 6th May 2016 – CAPITA Say They Will Fully Review My COMPLAINT (re: PIP 2nd Claim)

I’ve received a response to my escalated complaint from CAPITA, regarding my 2nd PIP (Personal Independence Payment) claim. Their Complaints Coordinator thanks me for contacting Capita Health & Wellbeing, and states she is sorry to hear that I’m not satisfied … Continue reading

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Tuesday 17th November 2015 – I Receive Response To My Escalated Complaint From CAPITA (it took CAPITA nearly 4 months to respond!) (re: PIP 1st claim)

I’d escalated my complaint to CAPITA on the 27th July 2015. Despite the fact I sent them several reminders, I only received a response from them today. Their letter is dated 10th November 2015, so it supposedly took 7 days … Continue reading

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