Saturday 17th June 2017 – I Receive Council Tax Bill

I’ve received a revised Council Tax bill today. I only receive Council tax support for part of my liability. On 1st July 2017 I must personally pay £42 in Council Tax, then each month after that I must pay £45 per month Council Tax.

Posted in Birmingham City Council, Council Tax, Council Tax Benefit, My Local Council, Slowly rotting, Uncategorized | Tagged , , , , ,

Friday 16th June 2017 – I Receive Housing Benefit Decision Notice From Birmingham City Council

I’ve received a Benefit Decision Notice from Birmingham City Council today, (dated 12th June 2017).

My gross rent is £101.40pw

I’m entitled to £71.17pw Housing Benefit

I must pay £30.23pw

Posted in Birmingham City Council, Housing Benefit, My Local Council, Rent, Slowly rotting, Uncategorized | Tagged , , , , ,

Tuesday 13th June 2017 – I Rang Birmingham City Council’s Automated Telephone Payment System on 0121 464 2001 To Pay £32.07 Rent

I rang Birmingham City Council’s Automated Telephone Payment System on 0121 464 2001, and paid £32.07 Rent with my credit card.

Posted in Birmingham City Council, My Local Council, Rent, Slowly rotting, Uncategorized | Tagged , , , ,

Wednesday 7th June 2017 – I Ring Birmingham City Council’s Automated Telephone Payment System on 0121 464 2001 To Pay Rent

I rang Birmingham City Council’s Automated Telephone Payment System on 0121 464 2001, and paid £12.99 Rent (my account was slightly in credit, hence I only needed to pay this).

Posted in Birmingham City Council, Housing Benefit, My Local Council, Rent, Slowly rotting, Uncategorized | Tagged , , , ,

Erdington High Street – Uncomfortable Benches/Seats

This is my first post since 1st April 2017, as I continue to be severely overwhelmed on so many fronts. I will fill in the gap when I get chance to breathe.

I’ve got to have a quick grumble about the concrete/granite/marble benches that are dotted around Erdington’s High Street.

  1. When they’re wet, the design of them means the water never drains off them.
  2. They are freezing to sit on, even if they are dry.
  3. Even if they’re dry, and the temperature’s hot enough to minimise the threat of frostbite from sitting on one, they’re dreadfully uncomfortable, and have no backrest.
Posted in Complaint, Slowly rotting, Uncategorized | Tagged , ,

Tuesday 6th June 2017 – I Attend Erdington Jobcentre, Signing On (JSA 3rd Claim)

I arrived at Erdington Jobcentre early at about 9:20am, for my Signing On Appointment. As I was early (aren’t I good!) I used a computer there, I was helped by “S”, as I’d never used computer there before. “O” showed me how to transform one of my CVs off the Universal Jobmatch website, into a .doc

I then had to upload my CV in its new .doc format, to a different job website, to apply for a specific job. There wasn’t time to modify my CV .doc, as I had to log off in time for my Signing On appt, which was a pity, as vacancy description specified they preferred “blind” CVs.  It’s a shame that the employer doesn’t appreciate that not all potential employees have got the software/knowledge at home to create a .doc version to upload.

I signed on with “MI” today, at the end of my appt, I asked to use the loo. “MI” said I must ask the security guard, so I asked the security guard. This particular security guard was flummoxed by my request, he told me to ask DWP staff. So, third time lucky, I asked “S”, and he told guard to escort me to the loo.

As I had some spare time after the loo, I used a computer again. I printed off a couple of lengthy job applications & descriptions.

I’m pleased to say the Jobcentre wasn’t hot today.  Then I had to nip to a couple of shops and the bank, then sat waiting in a bus stop for over an hour, for my lift back home.

Posted in 3rd JSA Claim, DWP, Jobseeker's Allowance, Slowly rotting, Uncategorized, Universal Jobsmatch | Tagged , , , , , , ,

Tuesday 6th June 2017 – Another Trip To Erdington Customer Service Centre (Housing Benefit, Council Tax Benefit, & Rent)

I arrived at Erdington Customer Service Centre (now snazzily sporting a new sign, calling itself “Erdington Advice Centre”), just before it opened at 9am. My advice is to get there early, as otherwise you could be stuck in there for ages.

I had written a letter, to confirm my current circumstances, for rent, Housing Benefit, and Council Tax Benefit purposes. I handed my handwritten letter, along with the letter I’d received from Birmingham City Council (dated 26th May 2017) to the receptionist, who filled out a VERIFICATION STATEMENT to be scanned off with the 2 letters. Then I sat to wait.

When I was handed back the VERIFICATION STATEMENT, and 2 x letters after they’d been scanned off to Birmingham City Council’s Benefits Service a few minutes later, I noticed that the VERIFICATION STATEMENT and the Council letter (dated 26th May 2017) had been stamped with:

[ RECEIVED -6 JUNE 2016 ]

A staff member had then clumsily changed the 2016 to 201with a biro! My handwritten letter, that I’d taken the time and the trouble to write, hadn’t been date-stamped at all!

When people have to travel for miles to physically take documents to Erdington Customer Service Centre (aka Erdington Advice Centre), and allowing for the fact that mistakes do happen, staff should at least make the effort to correctly and properly date stamp documents once the mistake has been noticed, not simply correct it with a biro!

I showed the date-stamped items to the receptionist, then she date-stamped my VERIFICATION STATEMENT with the correct date. She refused to correctly date-stamp the other 2 items with today’s date, saying only the VERIFICATION STATEMENT needed to be date-stamped, as they’d all have been scanned off together.

In future, I shall complain if everything isn’t properly date-stamped, as it hardly requires the staff to break into a sweat to correctly date-stamp a couple of extra pages. Unfortunately for me today, I was in a hurry, as I needed to use computer at Jobcentre.

I then walked the hundred yards or so to Erdington Jobcentre.

 

Posted in Birmingham City Council, Complaint, Council Tax, Council Tax Benefit, Housing Benefit, My Local Council, Rent, Slowly rotting, Uncategorized | Tagged , , , , , , , , , , , ,